Questions & Answers
Do you have any questions concerning your customer account or your order? Please do not hesitate to contact us per e-mail or telephone; our experienced employees will do their utmost being of further assistance to you.
If desired we offer to our customers next to our professional planning agency a construction team realizing unobstructed assembly and set up of your purchased products on your premises just in time. Benefit from our full service - Get ready for entertainment!
Please dial following number for our hotline:
Monday - Friday 09:00 - 18:00
|+49 (0) 2871 / 23 47 79 -0|
|Fax:||+49 (0) 2871 / 23 47 79 -99|
Purchase in our DJ-Store:
Please visit our DJ-Store in Bocholt and get to know the world of entertainment electronics!
Our team is at your disposal from
Monday - Friday from 09:00 - 18:00
You can choose several options for payment.
We accept payment via credit card (SSL encryption), cash in advance, on account and many more:
Transfers from abroad
For avoiding high banking charges concerning orders from EU foreign countries we would like you to make use during your transfer of the IBAN- and BIC-Code sent to you in our e-mail.
For payments via cash on delivery, an additional cash on delivery charge are due, since the Deutsche Post AG as well as other parcel services raise an additional delivery fee. The amount of this fee you can find in our delivery charges table. Payments through cash on delivery are hence more expensive than the alternative payment methods.
Please note: When delivery of shipments via cash on delivery is refused, when delivery is not possible or when they are not collected, these shipments will be returned to us by the parcel service, and additional and high costs for us are the consequence. Please ensure that someone is present when expecting a parcel via cash on delivery, and make sure that the letter box is cleared regularly for the case that a parcel notification card was left in it when nobody was present.
Protect your purchase:
PayPal is a safer, faster and a more secure way to pay online - your financial details are never shared. In case of non-delivery or if products do not come up to the description, PayPal repays the complete purchasing price including shipping costs. This applies for each online purchase that you pay via PayPal.
For more information please take a look at www.paypal.com<
After carrying out your direct transfer, we will receive a confirmation showing the receipt of payment in real time and we can despatch stored goods immediately so that you will receive your products faster. Sofortüberweisung.de comes up to the high safety standards of online banking and data protection is certified by TÜV (technical inspection authority in Germany). With your online account you are able to pay easily, directly fast and safely!
We would like to let you know that you must not be registered for transferring via Sofortüberweisung.de.
You are just in need of following:
- An online account
- Your account number
- Your banking details
- Your online banking PIN (personal identification number)
- A TAN (transaction number) of your online banking account (iTAN, mobile TAN, SmartTAN, ...)
For further information please click on www.sofortueberweisung.de
Please note that we DO NOT store your credit card information! We only forward them to our credit card provider. Of course credit card bookings are without extra charges!
We would like to let you know that you will be transferred automatically to the individual website of your bank after entering your credit card information if you have a credit card supporting 3D-Secure (verified by Visa) or MasterCard SecureCode.
Please notice that our homepage is different from the homepage of your bank and this is no concern to worry about. Your bank will ask you again to enter your secure code. If you pay via credit card for the first time, you will have to set up the secure code at first.
The execution will be handled by BillSAFE(a PayPal company), therefore it is very important that you transfer the money to the BillSAFE-Account, stated on your invoice.
- The minimum order value amounts 30€
- The maximum order value amounts 2500€
- You have to be at least 18 years old
- Invoice and delivery address must be identical
- A credit rating is required
This procedure guarantees immediate handling of your order.
Fax: +49 (0) 2871 / 23 47 79 -99
The goods will be paid directly in cash during handover. Please keep the amount in question ready or just pay easily via EC- or credit card.
National forwarding charges
International forwarding charges
Bulky freight shipment
You would like to claim or return an article?
Following you will find more information concerning reconsignment.
Privacy and data protection
Due to the reason mentioned above we would like to let you know that we do not only guarantee the statutory warranty period but also an extended warranty of 36 months applying for all products that have been bought in our online shop from 01 th November 2010 unless the customer is not a consumer according to §13 BGB (German Civil Code). Our extended guarantee is without extra costs and does not have any effects on the statutory warranty period.
All defaults during warranty period arising evidently from material defects or faulty workmanship will be covered by us. Please note that our extended guarantee is not valid for wear parts. Wear parts are items subject to natural wear or wear due to daily use, for example cables, bags, cases, lamps, projectors, LEDs, fader and laser diodes. We won´t grant any warranty if products have been used improperly or if the original configuration of the product has been altered. For more information, please see our general business terms.
For any questions concerning guarantee handling please do not hesitate to contact our service department.