Privacy and data protection

1. General information

Thank you for your interest in our online shop. The protection of your private sphere is a matter of great importance for us. In the following text, you will find extensive information on the scope and purpose of our processing of personal data (hereinafter referred to as: "Data") in the scope of our service, as well as on our website, its functionalities and contents (hereinafter referred to as: "Services".

You can read up on the definitions of the legal terms used in this Data Protection Declaration (such as "personal data", "processing", "person responsible"), in Article 4 of the General Data Protection Regulation (EU GDPR).

Person responsible:

LTT Group GmbH
Ferdinand-Braun-Str. 19
D-46399 Bocholt
Germany
Phone: +49 (0)2871-2347790
Fax: +49 (0)2871-234779-999
E-mail: info@LTT-Versand.de
Managing Director: Frank Gottheil

The data we process consists of:
  • Inventory data (e.g. names, addresses, dates of birth)
  • Payment data (e.g. IBAN, BIC, payment history)
  • Contract data (e.g. subject matter of the contract, prices, information for the contract performance and transaction handling)
  • Your contact data (e.g. Email, Fax, Telephone)
  • Content data (e.g. texts, photos, videos, graphics, orders, complaints)
  • Usage data (e.g. pages visited, interest in offers, access times)
  • Meta-/Communication data (e.g. device information, IP addresses)
We process this data for the following purposes:
  • Providing our services, their functions and contents
  • Communication with visitors, users, customers
  • Security measures
  • Advertising measures, market research
  • Providing contractual services, service
Categories of data subjects:

All users (particularly visitors to our website, customers, interested parties, other users) of our service

Legal bases:

Unless we expressly draw your attention to special legal bases, you will find the relevant legal bases

  • for obtaining consents in Article 6 Section 1 a) and Article 7 EU GDPR
  • for the processing to fulfil our services and perform contractual measures as well as respond to enquiries/requests in Article 6 Section 1 b) EU GDPR
  • for the processing to fulfil our legal obligations in Article 6 Section 1 c) EU GDPR
  • for the processing to safeguard our legitimate interests in Article 6 Section 1 f) EU GDPR

In the event that vital interests of the data subject (or another natural person) make the processing of personal data necessary, then the legal basis is provided by Article 6 Section 1 d) EU GDPR.

2. Access data and hosting

You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request.

These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This is intended for the purpose of safeguarding our legitimate prevailing interests in a balance of interests in a correct representation of our service in accordance with Article 6 Section 1 f) EU GDPR. All access data is stored (including for the purpose of resolving any cases of abuse) and deleted not later than seven days after your visit to our website – unless the further storage is required for the purposes of evidence. In such cases, the data is then deleted on settlement of the matter.

Third-party hosting services

Data are also processed by a third-party provider that we have engaged to render hosting and website presentation services on our behalf. This intended for the purpose of safeguarding our legitimate prevailing interests in a balance of interests in a correct representation of our service in accordance with Article 6 Section 1 f) EU GDPR in conjunction with Article 28 EU GDPR (on the basis of a commissioned data processing). This provider processes on its servers all data that are collected in the manner specified below when you visit our website or fill in forms made available for this purpose in our online shop. Data are processed on other servers only in the scope described herein. This service provider has its registered office in an EU or EEA member state.

3. Data collection and use for processing the contract and for opening a customer account

We collect personal data that you voluntarily submit to us when you place an order, contact us (e.g. via contact form or by email) or open a customer account with us. Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request or open your customer account, and you would otherwise not be able to complete your order and/or create your customer account or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries.

The data processing relating thereto is based on Article 6 Section 1 b), c), f) EU GDPR. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can send a message to the contact option specified below (the person responsible or our Data Protection Officer). Your data remains in the customer account until deleted. In the event of a legal obligation, the data is archived and – on the removal of the legal obligation – deleted. Following termination, it is your responsibility to secure your data before the end of the contract.

We process your data for advertising purposes in order, for example, to offer you information on products based on the services you have previously used.

We process data for purposes of the administration of our company, financial accounting and fulfilment of statutory obligations, such as archiving on the basis of Article 6 Section 1 c, f) EU GDPR.

4. Transfer of data

For the purpose of contract performance, we disclose your data to the shipping company in the scope required for the delivery of the ordered goods. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.

We use the services of a payment service provider. This company has its registered office outside the EU. Personal data are disclosed to that company only to the extent required to perform the contract. Furthermore, we disclose your data to third parties solely for the purpose of delivery, payment, pursuance of our claims, or within the framework of legal permissions and obligations vis-á-vis legal advisors and public authorities. For the purposes of business assessments, advertising and market research, we process data on contracts, requests, enquiries etc. inventory data, communication data, contract data, payment data, usage data, metadata on the basis of Article 6 Section 1 f) EU GDPR.

5. E-mail newsletter and postal advertisement

E-mail advertising if you subscribe to the newsletter

When you register to receive our newsletter, we use the data required (or separately provided by you) for this purpose to regularly send you our email newsletter based on your consent. We only send newsletters, emails and other electronic notifications with advertising content with the consent of the recipient on the basis of Article 6 Section 1 a) EU GDPR or a legal permission (§7 Section 3 UWG (Unfair Competition Act)). Our newsletters contain information on our services and offers as well as on us.

You can unsubscribe from our newsletter at any time – either by a message to the contact opportunity described below, via the unsubscribe function in your customer account or via a link in the newsletter provided for this purpose. On the basis of our legitimate interests, we can store unsubscribed email addresses before deleting them for the purpose of sending the newsletters in order to be able to verify the previously given consent. The processing of this data is limited to a possible defence against claims. Without prejudice to the above, a request for deletion is possible at any time if the previous existence of consent is confirmed at the same time.

The newsletter is sent as part of a processing by a service provider on our behalf, to whom we pass on your email address for this purpose. This service provider has his office in a country belonging to the European Union or the European Economic Area.

Postal advertising and your right to opt out

In addition, we reserve the right to use your first and last name and your postal address for our advertising purposes, e.g. for sending interesting offers and information about our products by post. This serves the protection of our legitimate interests in promoting and advertising our products to customers that are overriding in the process of balancing of interests.

6. Integration of the Trusted Shops Trustbadge

We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Quality Seal and offer the Trusted Shops products to customers after placing a purchase order.

This serves the protection of our legitimate interests in the optimal marketing of our offer that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit. Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.

7. Cookies and web analysis

To improve the user experience on our website and enable you to use its certain features in order to show suitable products or conduct market research, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer that are overriding in the process of balancing of interests. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser. You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Every browser has a different policy for managing the cookie settings. The policy of the browser is described in the Help menu of every browser and explains how you can change your cookie settings.

For more information on how you can delete or manage cookies using your browser's settings, please visit the help pages of your browser.

This website also uses the so-called DoubleClick cookie for the purpose of Google Analytics (see below). The DoubleClick cookie enables the recognition of your browser as you visit other websites. The information generated automatically by the cookie about your visit to this website will be transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Google will not join the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.

Google will use this information to compile reports about your website activities and to provide other services related to the use of the website. This serves the protection of our legitimate interests in the optimal marketing of our website that are overriding in the process of balancing of interests. In addition, Google may transfer this information to third parties from time to time if this is required by law or if third parties process such data on behalf of Google.

Google Double Click

Google Double Click ist ein Angebot der Google LLC. (www.google.de). Google LLC is headquartered in the USA and is certified to the EU-US Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.

You can disable the DoubleClick cookie via this link. In addition, you can obtain information about the setting of cookies from the Digital Advertising Alliance and accordingly adapt the settings of your browser. Finally, you can configure your browser for it to inform you about the setting of cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Please note that disabling cookies may limit your access to some features of our website.

Using of Google (Universal) Analytics for web analytics

For the purpose of website analytics, this website uses Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.co.uk). This serves the protection of our legitimate interests in the optimised presentation of our offer that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods, like e.g. cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website are as a rule transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.

Google LLC is headquartered in the USA and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.

You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through the following link.

Please note that disabling cookies may limit your access to some features of our website.

Personal cookie settings

8. Advertising via marketing networks

Google AdWords remarketing

We use Google AdWords to advertise our website in Google search results and on third-party websites. For this purpose, when you visit our website, the so-called remarketing cookie of Google is set on your browser, which allows the automatic displaying of interest-based advertising using a pseudonymous cookie ID and information about your website visits. This serves the protection of our legitimate interests in the optimal marketing of our website that are overriding in the process of balancing of interests.

Any data processing that goes beyond that scope takes place only if you have allowed Google to associate your web and app browsing history with your Google account and to use information from your Google account to personalise ads that you see across the web. If, in such a case, you visit our website while being signed in to Google, Google will use your data together with Google Analytics data to build and define audience lists for cross-device remarketing. For this purpose, Google will temporarily associate your data with Google Analytics data to build audiences.

Google AdWords remarketing is offered by Google LLC (www.google.co.uk). Die Google LLC is headquartered in the USA und and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.

You can disable the remarketing cookie via this link. In addition, you can obtain information about the setting of cookies from the Digital Advertising Alliance and accordingly adapt the settings of your browser.

9. Social media plugins

Using of social plugins of Facebook, Twitter, Google using the Shariff solution.

Our website uses social network buttons. To increase the level of protection of your data during your visit to our website, those buttons are not wholly embedded in the website as plugins, but are integrated on the website using HTML links. This ensures that when you call a page of our website, which contains such buttons, no link to the servers of a social network provider is established yet.

If you click on a social network button, a new window will open in your browser which will call the page of the relevant service provider where you can use e.g. the Like or Share button (where applicable, after entering your login data).

To find out more about the purpose and scope of collection, further processing and use of the data by the providers on their websites, and to learn about the available contact options and your rights in this respect and how you can customise your browser to better protect your privacy, please see the data privacy policies of the providers.

Youtube Video Plugins

We have embedded third-party content on our website. This content is made available by Google LLC ("Provider"). Youtube is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). In respect of Youtube videos which are embedded in our website, we have enabled the privacy enhanced mode. This means that Youtube does not collect or store information about visitors unless they play the video. To find out more about the purpose and scope of collection, further processing and use of the data by the Providers, and to learn about your rights in this respect and how you can customise your browser to better protect your privacy, please see the data privacy policies of Google.

Vimeo Video Plugins

We have embedded third-party content on our website. This content is made available by Vimeo LLC ("Provider"). Vimeo is operated by Vimeo LLC, 555 West 18th Street, New York 10011, USA ("Vimeo"). The Vimeo videos embedded on our website use the automatically integrated Google Analytics tracking tool. You can find further information about Google Analytics here. We can neither influence nor view the settings of the tracking tool and the analysis results obtained using that tool. In addition, web beacons are set on your browser through the embedded Vimeo videos during your website visits.

To find out more about the purpose and scope of collection, further processing and use of the data by the Providers, and to learn about your rights in this respect and how you can customise your browser to better protect your privacy, please see the data privacy policies of Vimeo.

Google Fonts

We use the Google Fonts of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Data Protection Declaration

The use of these services is based on Article 6 Section 1 f) EU GDPR, and is intended to visually optimise our website service. It is likely that the above providers use data from you, such as your IP address. Detailed information is available in the respective data protection declarations of the third-party providers.

10. Sending rating reminders by email

We collect and process your data in order to send you a rating reminder following your order – provided that you have given your consent on the basis of Article 6 Section 1 a) EU GDPR, so that you can provide a rating on the rating platform Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de) or so that the rating platform can send you an email. You can revoke your consent whenever you want by sending a message to the contact opportunity described below.

11. Your rights and our Data Protection Officer

  • You have the right to request confirmation as to whether data pertaining to you is processed and to information on this data as well as other information and a copy of the data (Article 15 EU GDPR).
  • You have the right to request the completion of data pertaining to you or the correction of incorrect data pertaining to you (Article 16 EU GDPR).
  • You have the right to request the prompt deletion of data pertaining to you (Article 17 EU GDPR) or a limitation of the processing of the data (Article 18 EU GDPR).
  • You have the right to request that the pertinent data you have provided us be retained and transmitted to other responsible parties (Article 20 EU GDPR).
  • You have the right to complain to the relevant supervisory body (Article 77 EU GDPR).
Right of revocation:

You have the right to revoke your consent with effect for the future (Article 7 Section 3 EU GDPR).

Right of objection:

You can object to the future processing of the data pertinent to you at any time (Article 21 EU GDPR).

Insofar as we process personal data as explained above for the purpose of safeguarding our legitimate prevailing interests in a balance of interests, you can object to this processing with effect for the future. If the processing ensues for the purpose of direct marketing, you can exercise this right at any time as described above. Insofar as the processing ensues for other purposes, you are only entitled to a right of objection for reasons arising from your special situation.

On exercising your right of objection, we will no longer process your personal data for these purposes – unless we can provide verified compelling legitimate reasons for a continued processing, which override your interests, rights and freedoms, or if the processing serves the assertion, exercising of (or defending against) legal claims.

This does not apply if the processing ensues for the purposes of direct marketing. In this case, we will no longer process your personal data for this purpose.

If you have any questions on the collection, processing or use of your personal data, or relating to information, correction, blocking or deletion of your data as well as revoking any consent provided or objection to a specific use of your data, please contact our:

Company Data Protection Officer

Frank Thunecke
Ferdinand-Braun-Str. 19
D-46399 Bocholt
Germany
Phone: +49 (0)2871-234779-510
datenschutz@LTT-Group.de

In addition, you can also directly contact the responsible person at any time.

Viewed