Returns and complaints

To return articles, please always use a personal return receipt, which can be generated easily with the following form, printed out and enclosed with the parcel. This will help us process your return without delays. Please follow these four steps:

Processing returns is as simple as this

Let's start

Only four steps to go.

1
Fill out

Fill out the form and create the return receipt.

2
Print

Enclose the printed return receipt with your parcel.

3
Wait

You will receive an e-mail from us with everything you need for shipping.

4
Send

Affix the shipping label and send the parcel.

Done

We will process the return delivery immediately.

What to do when the goods...

have hidden transport damage

The parcel was apparently fine when it was delivered. You accepted the goods and, when unpacking them, you noticed that there is hidden transport damage: In this case, depending on the article, you will either receive a DPD freeway stamp, which can be used to return the goods free of charge at all DPD parcel acceptance points, or we will have the goods collected directly from you via DPD. Your goods will then be replaced immediately.

were delivered incorrectly

You will receive a new delivery from us immediately. Depending on the article, this delivery will either have an enclosed DPD freeway stamp, which can be used to return the incorrectly delivered goods free of charge at all DPD parcel acceptance points, or we will have the incorrect goods collected directly from you via DPD.

do not meet my expectations

As an end customer (consumer), you can return your goods within two weeks. If the value of the goods exceeds 40 euros, depending on the article, you will either receive a DPD freeway stamp which can be used to return the goods free of charge at all DPD parcel acceptance points, or we will have the goods collected directly from you via DPD. Further information on the right of cancellation can be found here.

are defective and the warranty period has not expired

Depending on the article, you will either receive a DPD freeway stamp which can be used to return the goods free of charge at all DPD parcel acceptance points, or we will have the goods collected directly from you via DPD. Depending on the defect, the device will either be repaired or replaced.

are to be repaired after the warranty has expired

In this case, use the space given further down in the form to describe the defect in the device to be repaired. Please send us the article as an adequately stamped parcel (carriage free). We will send you a repair cost estimate by e-mail after inspecting the device (fee of 15 euros for each article that can be sent as a parcel).

Information on returns

You will find the number at the top right of your invoice or delivery note.

Article 1

Explanations regarding the reason for return (please be as precise as possible)

Settlement type
Please enter these characters in the following text field.
The fields marked with * are required.
Note: Please help us process returns by printing your individual return receipt and enclosing it in the parcel. This procedure is, however, not obligatory or mandatory to effectively exercise your right of cancellation.